Omnichannel Fulfillment & Customer Experience Lead

JCPenney; Town of Horseheads (NY); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Paid holidays

Job summary

JCPenney is seeking an Omni Associate to help drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations.

The role requires 1–2 years of experience, with a preferred Bachelor’s degree or equivalent; HS diploma is acceptable. Benefits and an associate discount are offered, with hourly pay in the range presented below.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor's degree or equivalent work experience preferred; HS degree or equivalent required.

Responsibilities

• Greets and assists customers in finding products and delivers outstanding customer service.
• Promotes company products and services and resolves customer issues calmly.
• Picks, packs, and processes enterprise fulfillment and jcp.com orders and transactions on the register.
• Maintains organization of stock areas and supports store inventory processes.
• Meets performance standards for shrink, safety, omnichannel, profit, productivity, and attendance.

Skills

Customer service

Communication

Teamwork

Sales orientation

Education

Bachelor's degree or equivalent

Job description

JCPenney is seeking an Omni Associate to help drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations.

The role requires 1–2 years of experience, with a preferred Bachelor’s degree or equivalent; HS diploma is acceptable. Benefits and an associate discount are offered, with hourly pay in the range presented below.