Omnichannel Fulfillment & Customer Experience Associate

JCPenney; Vancouver (WA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Associate discount

Medical/Dental/Vision

Paid holidays

401(k) with company match

Job summary

JCPenney in Vancouver, WA is seeking an Omni Associate to drive sales and profit by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, fulfillment, and daily store operations.

You will greet customers, assist with product selections, pack orders, replenish stock, and participate in inventory processes. This role emphasizes service, teamwork, reliability, and meeting performance standards, with hourly pay shown.

Qualifications

• 1–2 years work experience in retail or related field.
• Bachelor degree or equivalent preferred; HS degree or equivalent is required.
• Proven ability to drive sales and customer satisfaction.
• Ability to adapt quickly, positive attitude.

Responsibilities

• Customer Service & Sales: greet customers, assist buying, promote products.
• Enterprise Fulfillment: pick orders, pack per requirements, ship from store.
• jcp.com Operations: manage stock and order check-in and transactions.
• General Operations: replenish store inventory and participate in annual inventory.
• Meet performance standards: shrink, safety, omnichannel, profit, productivity, attendance.

Skills

Customer Service

Sales

Teamwork

Problem Solving

Education

Bachelor degree or equivalent

Job description

JCPenney in Vancouver, WA is seeking an Omni Associate to drive sales and profit by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, fulfillment, and daily store operations.

You will greet customers, assist with product selections, pack orders, replenish stock, and participate in inventory processes. This role emphasizes service, teamwork, reliability, and meeting performance standards, with hourly pay shown.