Omnichannel Fulfillment & Customer Experience Associate

JCPenney; Marlborough (MA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Employee discount

Health benefits

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney Omni Associate role focusing on Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations. You will greet customers, assist with product discovery, and promote services while maintaining accuracy in order fulfillment activities.

The position also involves replenishment and inventory processes, ensuring timely shipment checks, and contributing to omnichannel performance with energy and a positive attitude. Benefits include standard medical and dental offerings.

Qualifications

• Work experience - Minimum 1-2 years.
• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills

Customer service

Sales

Education

Bachelor's degree

High school diploma

Job description

JCPenney Omni Associate role focusing on Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations. You will greet customers, assist with product discovery, and promote services while maintaining accuracy in order fulfillment activities.

The position also involves replenishment and inventory processes, ensuring timely shipment checks, and contributing to omnichannel performance with energy and a positive attitude. Benefits include standard medical and dental offerings.