Omnichannel Customer Support Associate

Bob's Discount Furniture; North Carolina; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

401(k) with company match

Employee discount

Job summary

Bob's Discount Furniture is hiring a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage calls, and support store operations with accurate data entry and efficient service.

This full-time, in-store role requires flexible retail hours and a customer-first mindset. Ideal candidates bring strong communication, tech fluency, and the ability to handle multiple tasks.

Qualifications

• Must be able to work flexible retail hours.
• 2+ years in customer service or retail preferred.
• Excellent verbal communication and customer service skills.
• Comfort with basic computer systems and learning new software.

Responsibilities

• Assist guests in person, over the phone, and across digital channels.
• Handle order entry with accuracy in the support systems.
• Process payments and cash handling.
• Support store teams and contribute to a smooth customer journey.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and payments

Multitasking and follow-through

Problem-solving

Positive mindset

Technology adaptability

Job description

Bob's Discount Furniture is hiring a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage calls, and support store operations with accurate data entry and efficient service.

This full-time, in-store role requires flexible retail hours and a customer-first mindset. Ideal candidates bring strong communication, tech fluency, and the ability to handle multiple tasks.