Omnichannel Customer Support Associate (In-Store)

Bob's Discount Furniture; Roseville (CA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

National Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Days

Holidays

Birthday

401(k) Match

Pet Insurance

Life Insurance

Legal & Financial Planning

Tuition Reimbursement

Workday Learning

Employee Discount

Merchant Partner Savings

Job summary

Bob's Discount Furniture is seeking a Customer Service Support Associate - Bob Squad to assist guests across in-store, phone, and digital channels, ensuring a smooth and satisfying shopping experience. You will handle orders, manage calls, and support store teams with integrity and care.

This full-time, in-store role offers flexibility for retail schedules and opportunities to grow within a fast-growing omnichannel retailer that values teamwork, problem solving, and a positive, customer-first

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Process orders and use support systems accurately.
• Support store teams and operations.
• Deliver omnichannel customer service with integrity and care.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Root cause analysis

Positive attitude

Tech adaptability

CRM familiarity

Job description

Bob's Discount Furniture is seeking a Customer Service Support Associate - Bob Squad to assist guests across in-store, phone, and digital channels, ensuring a smooth and satisfying shopping experience. You will handle orders, manage calls, and support store teams with integrity and care.

This full-time, in-store role offers flexibility for retail schedules and opportunities to grow within a fast-growing omnichannel retailer that values teamwork, problem solving, and a positive, customer-first