Omnichannel Customer Support Associate

Bob's Discount Furniture; Roseville (MI); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation and Holidays

401(k) Profit Sharing Plan

Employee Discount on Day 1

Tuition Reimbursement

Career development and training

Wellness resources

Job summary

Bob's Discount Furniture seeks a Customer Service Support Associate to provide omnichannel service across in-store, phone, and digital channels. You’ll assist guests with orders, payments, and inquiries while representing Bob’s with integrity and care.

This full-time, in-store role requires flexibility to work retail schedules and the ability to collaborate with store teams to ensure a smooth customer journey.

Qualifications

• Strong verbal and written communication with a customer-first mindset.
• Ability to handle multiple tasks across in-store, phone, and digital channels.
• Basic computer proficiency and willingness to learn new systems.
• Flexibility to work retail hours and stand for extended periods.

Responsibilities

• Assist guests in person, over the phone, and online to resolve questions.
• Process orders, enter data accurately, and handle payments.
• Support store teams with daily operations and customer engagement.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and processing

Multitasking and follow-through

Problem-solving and root cause

Positive mindset and professionalism

Technology adaptability

Job description

Bob's Discount Furniture seeks a Customer Service Support Associate to provide omnichannel service across in-store, phone, and digital channels. You’ll assist guests with orders, payments, and inquiries while representing Bob’s with integrity and care.

This full-time, in-store role requires flexibility to work retail schedules and the ability to collaborate with store teams to ensure a smooth customer journey.