Omnichannel Customer Service Associate — Full-Time In-Store

Bob's Discount Furniture; North Saugus (MA); On-site; USD 17,866 - 25,445; Full time

Benefits offered by this job

National Medical, Dental, and Vision Insurance

401(k) Profit Sharing Plan

Paid Vacation and Sick Days

Employee Discount

Tuition Reimbursement

Job summary

Bob's Discount Furniture is seeking a Customer Service Support Associate - Bob's Squad to provide exceptional customer support across all channels. You will assist guests in person, over the phone, and digitally, ensuring a smooth shopping experience.

The role requires flexibility for a retail schedule and strong communication skills. Join a growing team committed to a positive and diverse workplace. Enjoy benefits like National Medical, Dental, Vision Insurance, and a 401(k) with employee matching.

Qualifications

• Must be at least 18 years old to be considered for employment.
• Ability to work flexible retail hours.
• Strong verbal communication and customer service skills.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Help with orders and manage calls efficiently.
• Support store teams to enhance the customer journey.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and payment processing

Problem-solving

Job description

Bob's Discount Furniture is seeking a Customer Service Support Associate - Bob's Squad to provide exceptional customer support across all channels. You will assist guests in person, over the phone, and digitally, ensuring a smooth shopping experience.

The role requires flexibility for a retail schedule and strong communication skills. Join a growing team committed to a positive and diverse workplace. Enjoy benefits like National Medical, Dental, Vision Insurance, and a 401(k) with employee matching.