Omnichannel Customer Support Specialist

Bob's Discount Furniture; Maryland; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401(k) with match

Life Insurance

Tuition Reimbursement

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate for Bob’s Squad to deliver exceptional help across in-person, phone, and digital channels. The role is full-time and in-store with a requirement for flexible retail scheduling.

The successful candidate will blend customer focus with tech-savviness, assisting guests, supporting store operations, and ensuring accurate order processing in a dynamic retail environment.

Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience
• Support store teams and manage orders, payments, and returns as needed
• Operate support systems with accuracy and efficiency
• Represent Bob’s with integrity, enthusiasm, and care

Skills

Customer service

Verbal communication

Multitasking

Tech-savvy

Problem solving

Education

High school diploma or equivalent

Tools

POS system

CRM software

Microsoft Office

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate for Bob’s Squad to deliver exceptional help across in-person, phone, and digital channels. The role is full-time and in-store with a requirement for flexible retail scheduling.

The successful candidate will blend customer focus with tech-savviness, assisting guests, supporting store operations, and ensuring accurate order processing in a dynamic retail environment.