Omnichannel Contact Center Customer Service Representative

MCI Careers; Savannah (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career coaching

Advancement opportunities

Exposure to CX and digital solutions

Job summary

MCI Careers seeks a Contact Center Representative to deliver high-quality customer support for leading brands in a fast-paced, metrics-driven environment. You’ll handle inbound and outbound contacts via phone, chat, and email, resolve issues, provide product and service information, and identify upsell or cross-sell opportunities.

You’ll use CRM and contact center tools to document interactions, follow scripts and compliance standards, and meet performance targets.

Qualifications

• Experience in contact center or customer support.
• Ability to handle multimodal communication (phone, chat, email).
• Familiarity with CRM systems and scripts to document interactions.
• Ability to meet performance metrics in a fast-paced setting.

Responsibilities

• Handle inbound and outbound contacts via phone, chat, and email.
• Resolve customer issues and provide product and service information.
• Identify upsell or cross-sell opportunities.
• Document interactions in CRM and follow scripts and compliance standards.
• Meet or exceed performance targets in a metrics-driven environment.

Skills

Customer service

Communication

CRM software

Issue resolution

Upselling

Tools

CRM software

Contact center tools

Job description

MCI Careers seeks a Contact Center Representative to deliver high-quality customer support for leading brands in a fast-paced, metrics-driven environment. You’ll handle inbound and outbound contacts via phone, chat, and email, resolve issues, provide product and service information, and identify upsell or cross-sell opportunities. You’ll use CRM and contact center tools to document interactions, follow scripts and compliance standards, and meet performance targets. MCI offers paid training, coaching, advancement opportunities, and exposure to innovative CX and digital solutions within a performance-focused, team-oriented culture.