Multichannel CX Agent — Growth & Training

MCI Careers; Savannah (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career coaching

Advancement opportunities

Exposure to CX and digital solutions

Job summary

MCI Careers seeks a Contact Center Representative to deliver high-quality customer support for leading brands in a fast-paced, metrics-driven environment. You’ll handle inbound and outbound contacts via phone, chat, and email, resolve issues, provide product and service information, and identify upsell or cross-sell opportunities.

You’ll use CRM and contact center tools to document interactions, follow scripts and compliance standards, and meet performance targets.

Qualifications

• Experience in contact center or customer support.
• Ability to handle multimodal communication (phone, chat, email).
• Familiarity with CRM systems and scripts to document interactions.
• Ability to meet performance metrics in a fast-paced setting.

Responsibilities

• Handle inbound and outbound contacts via phone, chat, and email.
• Resolve customer issues and provide product and service information.
• Identify upsell or cross-sell opportunities.
• Document interactions in CRM and follow scripts and compliance standards.
• Meet or exceed performance targets in a metrics-driven environment.

Skills

Customer service

Communication

CRM software

Issue resolution

Upselling

Tools

CRM software

Contact center tools

Job description

MCI Careers seeks a Contact Center Representative to deliver high-quality customer support for leading brands in a fast-paced, metrics-driven environment. You’ll handle inbound and outbound contacts via phone, chat, and email, resolve issues, provide product and service information, and identify upsell or cross-sell opportunities.

You’ll use CRM and contact center tools to document interactions, follow scripts and compliance standards, and meet performance targets.