Inbound Omnichannel Customer Service Representative

MCI Careers; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI Careers seeks Inbound Customer Care Agents to support leading brands in a fast-paced, performance-driven CX environment. You will handle inbound calls, chats, and emails, resolve customer questions, troubleshoot basic issues, and document interactions in CRM systems.

Agents follow clear performance metrics (quality, productivity, and customer satisfaction) with coaching, training, and advancement opportunities.

Responsibilities

• Handle inbound calls, chats, and emails
• Resolve customer questions and troubleshoot basic issues
• Document interactions in CRM systems
• Follow scripts and procedures and de-escalate issues

Job description

MCI Careers seeks Inbound Customer Care Agents to support leading brands in a fast-paced, performance-driven CX environment. You will handle inbound calls, chats, and emails, resolve customer questions, troubleshoot basic issues, and document interactions in CRM systems. Agents follow clear performance metrics (quality, productivity, and customer satisfaction) with coaching, training, and advancement opportunities. Ideal candidates are tech-comfortable, detail-oriented, and strong communicators who can de-escalate issues, follow scripts and procedures, and contribute to continuous improvement and team goals.