Omnichannel Customer Service Representative

MCI Careers; Savannah (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

MCI Careers is hiring Blended Contact Center Agents to support leading global brands in a fast-paced, performance-driven environment. In this customer service and support role, you’ll handle a mix of inbound and outbound contacts across phone, chat, email, and other digital channels.

Responsibilities include resolving customer issues, providing product and tech support, capturing accurate data in CRM tools, and identifying opportunities for sales or upselling.

Responsibilities

• Resolve customer issues across multiple channels.
• Provide product and tech support.
• Capture accurate data in CRM tools.
• Identify opportunities for sales or upselling.

Job description

MCI Careers is hiring Blended Contact Center Agents to support leading global brands in a fast-paced, performance-driven environment. In this customer service and support role, you’ll handle a mix of inbound and outbound contacts across phone, chat, email, and other digital channels. Responsibilities include resolving customer issues, providing product and tech support, capturing accurate data in CRM tools, and identifying opportunities for sales or upselling. You’ll work toward clear KPIs, receive ongoing training and coaching, and gain exposure to innovative CX technologies with real opportunities for advancement.