Customer Support Representative - Contact Center

MCI Careers; Savannah (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

MCI Careers seeks Call Center Representatives to support leading brands in a fast-paced Customer Service & Support environment. You will manage inbound and outbound calls, resolve customer inquiries, provide product and account support, and deliver high-quality customer experiences using CRM and omnichannel tools.

Success is measured by clear performance metrics, including quality, efficiency, and customer satisfaction.

Job description

MCI Careers seeks Call Center Representatives to support leading brands in a fast-paced Customer Service & Support environment. You will manage inbound and outbound calls, resolve customer inquiries, provide product and account support, and deliver high-quality customer experiences using CRM and omnichannel tools. Success is measured by clear performance metrics, including quality, efficiency, and customer satisfaction. You’ll receive training, coaching, and opportunities to advance into sales, tech support, or digital CX roles as you build skills with innovative contact center technologies in a performance-driven culture.