Customer Experience Agent: Upsell & Support

MCI Careers; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Ongoing coaching

Advancement paths

Job summary

MCI Careers is hiring Customer Service Representatives to support leading brands in our fast-paced CX contact center. You will handle inbound and outbound interactions via phone, email, and chat, resolve inquiries, and identify upsell opportunities.

You’ll use CRM and ticketing tools to document cases accurately while meeting KPIs for quality, efficiency, and customer satisfaction. We provide paid training, ongoing coaching, and defined advancement paths so you can build skills in customer

Qualifications

• Experience in inbound and outbound customer interactions via phone, email and chat.
• Familiarity with CRM and ticketing tools used to document cases.
• Ability to meet KPIs for quality, efficiency, and customer satisfaction.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email and chat.
• Document cases accurately in CRM and ticketing systems.
• Identify sales or upsell opportunities during interactions.
• Participate in paid training and ongoing coaching to improve skills.

Skills

Customer service

Communication

CRM tools

Ticketing systems

Phone support

Email chat support

Tools

CRM software

Ticketing system

Job description

MCI Careers is hiring Customer Service Representatives to support leading brands in our fast-paced CX contact center. You will handle inbound and outbound interactions via phone, email, and chat, resolve inquiries, and identify upsell opportunities.

You’ll use CRM and ticketing tools to document cases accurately while meeting KPIs for quality, efficiency, and customer satisfaction. We provide paid training, ongoing coaching, and defined advancement paths so you can build skills in customer