Inbound and Outbound Contact Center Customer Service Representative

MCI Careers; Savannah (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

MCI Careers is seeking Sales Representatives to support top global brands in a fast-paced CX and BPO environment. You will handle inbound and outbound customer interactions, identify needs, present solutions, and close sales while delivering exceptional customer service.

Using CRM and contact center tools, you’ll manage pipelines, document interactions, and meet or exceed clear performance targets. Training, coaching, and advancement are provided based on measurable results and teamwork.

Qualifications

• Previous sales or CX experience preferred.
• Strong communication and active listening skills.
• Familiarity with CRM and contact center tools is a plus.

Responsibilities

• Handle inbound and outbound customer interactions.
• Identify needs and present suitable solutions.
• Close sales while delivering excellent customer service.
• Document interactions and manage sales pipeline in CRM.
• Meet or exceed performance targets and contribute to team goals.

Skills

Inbound sales

Outbound sales

CRM experience

Customer service

Job description

MCI Careers is hiring Sales Representatives to support top global brands in a fast-paced CX and BPO environment. In this role, you’ll handle inbound and outbound customer interactions, identify needs, present solutions, and close sales while delivering exceptional customer service. Using CRM and contact center tools, you’ll manage pipelines, document interactions, and meet or exceed clear performance targets. You’ll receive training, coaching, and ongoing feedback, with advancement based on measurable results, teamwork, and customer satisfaction, plus exposure to innovative CX technologies and digital solutions across industries.