Omnichannel Associate — Service & Fulfillment Expert

JCPenney; Concord (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation

Paid holidays

401(k) match

Employee discount

Job summary

JCPenney seeks an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Key duties include greeting customers, assisting them with products, packing orders per packaging requirements, resolving issues, replenishing stock, participating in inventory, and upholding performance standards such as shrink control, safety, and omnichannel

Qualifications

• Minimum 1-2 years of work experience.
• Bachelor degree or equivalent preferred; HS degree or equivalent required.
• Results-driven with problem solving and fast decision making.
• Ownership: delivers great customer service and accountability.
• Intensity: energetic and proactive in improving customer experience.

Responsibilities

• Customer Service & Sales - greet customers, assist, promote products.
• Enterprise Fulfillment - pick orders and pack per requirements.
• jcp.com Operations - manage order issues and stock processes.
• General Operations - replenish stock and participate in inventory.
• Performance Standards - meet shrink, safety, omnichannel, and attendance goals.

Skills

Customer service

Sales experience

Team collaboration

Inventory replenishment

Merchandise knowledge

Attentive listening

Education

Bachelor's degree or equivalent

HS degree or equivalent

Job description

JCPenney seeks an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Key duties include greeting customers, assisting them with products, packing orders per packaging requirements, resolving issues, replenishing stock, participating in inventory, and upholding performance standards such as shrink control, safety, and omnichannel