Omnichannel Associate — Elevate Service & Fulfillment

JCPenney Co.; Town of Brookfield (WI); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Benefits package including medical/dan

401(k) with company match

Job summary

JCPenney in the United States seeks an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities across Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Responsibilities include assisting customers, processing orders, researching stock issues, replenishing inventory, and supporting annual inventory, while meeting standards for shrink, safety, and attendance.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor’s degree or equivalent preferred; high school degree required.
• Strong problem solving and decision-making to drive sales and service.

Responsibilities

• Greet and assist customers, deliver outstanding service.
• Promote company products and services, resolve issues calmly.
• Monitor Enterprise Fulfillment processes and fulfill/ship orders.
• Research jcp.com order shortages/overages and handle shipments.
• Assist with stock organization and annual inventory.
• Meet performance standards including shrink, safety, attendance.

Skills

Customer service

Sales orientation

Communication

Education

Bachelor’s degree or equivalent

High school degree or equivalent

Job description

JCPenney in the United States seeks an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities across Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Responsibilities include assisting customers, processing orders, researching stock issues, replenishing inventory, and supporting annual inventory, while meeting standards for shrink, safety, and attendance.