Omnichannel Associate - Sales, Service & Fulfillment

JCPenney; Davenport (FL); On-site; USD 40,115,712 - 50,144,640; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking an Omni Associate in Davenport, FL to support profitable sales growth by executing Enterprise Fulfillment and jcp.com activities including Customer Service & Sales, and general operations on the floor.

The role emphasizes customer service, order processing, stock replenishment, and participation in inventory and performance standards to drive store results. Eligible associates receive a competitive benefits package and employee discounts.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Results-driven; solves problems and drives sales, profit and customer service.
• Ownership: takes accountability for actions and outcomes.
• Intensity: proactive in improving the customer experience with energy and urgency.

Responsibilities

• Customer Service & Sales - Greets and assists customers, delivers outstanding service, promotes products and services.
• Enterprise Fulfillment - Monitors fulfillment systems, picks orders, packs and ships per requirements.
• jcp.com Operations - Manages order shortages/overages, stock area, and POS transactions.
• General Operations - Replenishes stock with Merchandising, participates in inventory.
• Performance Standards - Meets shrink, safety, omnichannel, profit, productivity, and attendance targets.

Skills

Customer service

Sales skills

Problem solving

Positive attitude

Teamwork

Education

Bachelor degree or equivalent work experience preferred

HS degree or equivalent is required

Job description

JCPenney is seeking an Omni Associate in Davenport, FL to support profitable sales growth by executing Enterprise Fulfillment and jcp.com activities including Customer Service & Sales, and general operations on the floor.

The role emphasizes customer service, order processing, stock replenishment, and participation in inventory and performance standards to drive store results. Eligible associates receive a competitive benefits package and employee discounts.