Oil & Gas Billing & Collections Specialist

DistributionNOW; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

DistributionNOW in Houston, TX is seeking a Billing Support Specialist to review invoices and billing in customer portal systems. You will handle inbound calls and emails, resolve issues, and ensure accurate, timely billing.

The role emphasizes attention to detail, discretion with information, and collaboration with team members to collect past-due accounts and negotiate payment plans according to company guidelines.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1 year of experience in customer portals/billing.
• Experience with oil & gas billing.
• Handle confidential information discreetly and accurately.
• Strong communication and attention to detail; sense of urgency.

Responsibilities

• Answer incoming calls and emails from customers to resolve issues or track follow-up.
• Assist other team members with follow-up calls regarding customer problems.
• Take ownership of each customer communication and ensure timely follow-up.
• Aggressively pursue collection of past-due amounts.
• Negotiate payment plans according to company guidelines.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Discretion

Urgency/Time management

Education

High School Diploma or GED; college degree preferred

Tools

SAP

Oracle

PeopleSoft

Syteline

Job description

DistributionNOW in Houston, TX is seeking a Billing Support Specialist to review invoices and billing in customer portal systems. You will handle inbound calls and emails, resolve issues, and ensure accurate, timely billing.

The role emphasizes attention to detail, discretion with information, and collaboration with team members to collect past-due accounts and negotiate payment plans according to company guidelines.