Billing Clerk

DNOW; Houston (TX); Presencial; USD 40.000 - 60.000; Tempo integral

Resumo da vaga

DNOW is seeking a Billing Support Specialist in Houston, TX to review invoices and manage billing in customer portal systems and service inquiries to ensure accurate, timely resolutions. Ideal candidates have a high school diploma (college degree preferred) and at least 1 year of billing or portal experience, especially in oil & gas billing.

Strong attention to detail and communication skills are essential.

Qualificações

• High school diploma or GED.
• College degree preferred.
• Experience with billing and customer portals.
• Experience with oil & gas billing.

Responsabilidades

• Answer incoming calls and emails from customers to resolve issues or track follow up.
• Assist other team members to make follow up calls regarding customer problems.
• Take ownership of each communication with the customer and ensure timely updates.
• Aggressively pursue collection of past due amounts.
• Negotiate payment plans according to company guidelines.
• Other duties, as assigned.

Conhecimentos

Customer service

Communication

Attention to detail

Discretion

Urgency

Formação

High school diploma or GED

College degree preferred

Ferramentas

SAP

Oracle

PeopleSoft

Syteline

Descrição da vaga

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems.

JOB RESPONSIBILITIES

• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• Aggressively pursue collection of past due amounts
• Negotiate payment plans according to company guidelines
• Other duties, as assigned.

JOB REQUIREMENTS

• High school diploma or GED. College degree preferred
• Minimum 1 years' experience in customer portals/billing
• Experience with oil & gas billing
• Handle confidential information in a discreet, professional manner
• High level of accuracy and sense of urgency
• Communicate effectively
• Strong attention to detail
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
• Strong background in MS Office and Reporting Queries
• Focused on maintaining the highest level of customer service