Billing Clerk

DistributionNOW; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

DistributionNOW in Houston, TX is seeking a Billing Support Specialist to review invoices and billing in customer portal systems. You will handle inbound calls and emails, resolve issues, and ensure accurate, timely billing.

The role emphasizes attention to detail, discretion with information, and collaboration with team members to collect past-due accounts and negotiate payment plans according to company guidelines.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1 year of experience in customer portals/billing.
• Experience with oil & gas billing.
• Handle confidential information discreetly and accurately.
• Strong communication and attention to detail; sense of urgency.

Responsibilities

• Answer incoming calls and emails from customers to resolve issues or track follow-up.
• Assist other team members with follow-up calls regarding customer problems.
• Take ownership of each customer communication and ensure timely follow-up.
• Aggressively pursue collection of past-due amounts.
• Negotiate payment plans according to company guidelines.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Discretion

Urgency/Time management

Education

High School Diploma or GED; college degree preferred

Tools

SAP

Oracle

PeopleSoft

Syteline

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems.

Job Responsibilities

• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• Aggressively pursue collection of past due amounts
• Negotiate payment plans according to company guidelines
• Other duties, as assigned.

Job Requirements

• High school diploma or GED. College degree preferred
• Minimum 1 years’ experience in customer portals/billing
• Experience with oil & gas billing
• Handle confidential information in a discreet, professional manner
• High level of accuracy and sense of urgency
• Communicate effectively
• Strong attention to detail
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
• Strong background in MS Office and Reporting Queries
• Focused on maintaining the highest level of customer service

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities. DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.