Office Support Staff- Substitute Position

San Diego Rock Church; San Diego (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

San Diego Rock Church is seeking an organized office assistant to support the front office and admissions functions. The role focuses on delivering quality customer service to families and ensuring smooth daily operations.

Responsibilities include answering phones and emails, data entry for student records, managing mail and supplies, opening/closing the front office, and assisting substitute teachers as needed.

Qualifications

• Answer phones and emails; check phone messages and return calls.
• Front office support and customer service experience preferred.
• Data entry for student records and incidents.
• Ability to work in a team-oriented school/church environment.

Responsibilities

• Assist students with tardy passes.
• Field phone calls to the office (internal and external).
• Track absences and tardies with daily calls/emails to families.
• Laminating and distributing items; manage mail and supplies.
• Opening/Closing of the front office and nurse’s station.
• Organize Uniform Exchange and Lost and Found; assist substitutes as needed.

Skills

Customer service

Front desk

Phone handling

Data entry

Tools

Copiers

Laminator

Office software

Job description

Description

This position supports procedures for the front office and ensures efficiency and productivity. The office support staff substitute creates a friendly and professional atmosphere for the front office and provides quality customer service and resolves issues for student families in a timely manner.

Parent Customer Service: Contact for parent needs; Contact to answer phones and emails; Check phone messages and return calls.

Health Care for Students: Call parents to pick up students who may get sick; Care for students who may get injured; Data entry for students who are injured or sent home due to illness; manage medication forms for students who need medication on campus; send medical exposure notices when necessary.

Admissions: Provide support to admissions team, as needed (greeting families, assisting with assessments); Assist families with application/enrollment on occasion.

Office Equipment: Take care of troubleshooting and caring for all office equipment (copiers and laminator); Pick up all received boxes and shipments from Security.

Daily to Do (Shared with Administrative Assistant/Admissions Assistant)

• Assist students with tardy passes
• Field phone calls to office (internal and external)
• Tracking absences and tardies: daily calls/emails home to parents/guardians
• Laminating and distributing items
• Collect mail from 3rd floor and mail outgoing items
• Opening /Closing of the front office and nurse’s station
• Organizing Uniform Exchange and Lost and Found
• Assisting students with photocopies and office tasks
• Providing breaks for teachers as needed
• Cover teacher duties as needed (recess, lunch, etc.)
• Provide assistance for Substitute Teachers (sub keys, print sub plans, provide assistance
  as needed)