Office Support Specialist II | Customer Care

Broward County Public Schools; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Broward County Public Schools is seeking an Administrative Support Assistant II to perform clerical and administrative tasks supporting the office operations. The role emphasizes accurate filing, data maintenance, mail handling, and front-desk customer service for parents, students, staff and the public.

The position requires a standard high school diploma or GED, at least one year of clerical experience, and proficiency with office equipment and computer systems.

Qualifications

• Standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.
• A minimum of one (1) year, within the last five (5) years, of clerical work experience.
• Knowledge of clerical practices and procedures including filing, answering telephones, or utilizing standard office equipment.
• Proficient in the operation of office machinery and equipment, including personal computers, fax machines, printers, scanners, etc.
• Effective verbal and written communication skills.
• Advanced organization skills and keen attentiveness to detail.
• Computer skills as required for the position.

Responsibilities

• Perform a variety of clerical duties to support supervisory and administrative personnel in handling daily operations.
• Receive, research, route and/or respond to inquiries from parents, students, staff and the general public, as required.
• Demonstrate and promote exceptional customer service, greeting students, parents, staff and visitors in a courteous manner and making every effort to address and resolve issues efficiently.
• Open mail and assemble related material to facilitate reply by an administrator, school principal, supervisor, or designee.
• Compose and edit routine correspondence, including forms, memoranda, reports, manuscripts, and other materials.
• Maintain an alphabetical, numerical, or simple subject matter filing system.
• Receive and route telephone calls, answering routine questions; greet, assist and direct visitors as appropriate.
• Arrange meetings, conferences and travel for staff.
• Maintain data, statistics and other forms of information, preparing reports, as needed.
• Assist in maintaining efficient office operations by providing clerical relief, as required.
• Interact effectively with the general public, staff members, students, teachers, parents, and administrators using tact and good judgment.
• Operate standard office equipment, as required by the job.
• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
• Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.
• Review current developments, literature and technical sources of information related to job responsibilities.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned by the immediate supervisor, or designee.

Skills

Effective verbal and written comms

Advanced organization

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Office equipment (fax, printer, scanner)

Personal computers

Job description

Broward County Public Schools is seeking an Administrative Support Assistant II to perform clerical and administrative tasks supporting the office operations. The role emphasizes accurate filing, data maintenance, mail handling, and front-desk customer service for parents, students, staff and the public.

The position requires a standard high school diploma or GED, at least one year of clerical experience, and proficiency with office equipment and computer systems.