Office Supervisor & Patient Care Coordinator

Advocate Health Care; Davidson (NC); Sur place; USD 32 000 - 47 000; Plein temps

Résumé du poste

Advocate Health Care in Davidson, NC seeks a full-time Patient Care Coordinator to supervise the front office and oversee behavioral health operations. The role includes staff management, scheduling, and ensuring quality customer service for patients in a busy behavioral health clinic.

Responsibilities include verifying eligibility, arranging payment plans, coordinating training, and supporting the Practice Manager.

Qualifications

• High School Diploma or GED required.
• Medical office, medical terminology, supervision preferred.
• Excellent customer service, computer, and communication skills required.

Responsabilités

• Supervises the front office and staff; manages daily operations.
• Audits for accuracy and maintains quality control across processes.
• Interviews new or replacement staff and coordinates cross-training of team members.
• Provides coverage for Practice Manager during absences, handles non-clinical needs.
• Verifies patient eligibility before treatment and sets up payment plans for balances.
• Purchases office and medical supplies, files insurance, and processes refunds.

Connaissances

Staff management

Auditing

Quality control

Scheduling

Interviewing

Training coordination

Patient satisfaction

Customer service

Formation

High School Diploma or GED

Description du poste

Advocate Health Care in Davidson, NC seeks a full-time Patient Care Coordinator to supervise the front office and oversee behavioral health operations. The role includes staff management, scheduling, and ensuring quality customer service for patients in a busy behavioral health clinic.

Responsibilities include verifying eligibility, arranging payment plans, coordinating training, and supporting the Practice Manager.