Medical Office & Care Coordination Lead

Advocate Health; Concord (NC); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Advocate Health in Concord, NC seeks a Front Office Supervisor to oversee daily front desk operations in a medical practice. You will supervise staff, monitor schedules, and drive quality assurance to ensure smooth patient flow.

You will interview staff, coordinate cross-training, and provide coverage during absences. Responsibilities include eligibility verification, payment plans, insurance filing, and refunds, all while maintaining high patient satisfaction.

Qualifications

• High School Diploma or GED required.
• Medical office experience helpful; familiarity with medical terminology and supervision preferred.
• Excellent customer service, computer proficiency, and strong communication skills required.

Responsabilités

• Oversees front office operations and daily activities.
• Manages staff, audits accuracy, and ensures quality control and scheduling.
• Interviews and cross-trains staff; provides coverage as needed.
• Supports Practice Manager during absences and handles non-clinical tasks.
• Verifies patient eligibility and assists with payment plans; handles insurance filings and refunds.

Connaissances

Staff supervision

Scheduling

Customer service

Communication

Data accuracy

Formation

High School Diploma or GED

Description du poste

Advocate Health in Concord, NC seeks a Front Office Supervisor to oversee daily front desk operations in a medical practice. You will supervise staff, monitor schedules, and drive quality assurance to ensure smooth patient flow.

You will interview staff, coordinate cross-training, and provide coverage during absences. Responsibilities include eligibility verification, payment plans, insurance filing, and refunds, all while maintaining high patient satisfaction.