Office Coordinator- Atrium Health Cabarrus Child Advocacy Center

Advocate Health; Concord (NC); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Advocate Health in Concord, NC seeks a Front Office Supervisor to oversee daily front desk operations in a medical practice. You will supervise staff, monitor schedules, and drive quality assurance to ensure smooth patient flow.

You will interview staff, coordinate cross-training, and provide coverage during absences. Responsibilities include eligibility verification, payment plans, insurance filing, and refunds, all while maintaining high patient satisfaction.

Competenze

• High School Diploma or GED required.
• Medical office experience helpful; familiarity with medical terminology and supervision preferred.
• Excellent customer service, computer proficiency, and strong communication skills required.

Mansioni

• Oversees front office operations and daily activities.
• Manages staff, audits accuracy, and ensures quality control and scheduling.
• Interviews and cross-trains staff; provides coverage as needed.
• Supports Practice Manager during absences and handles non-clinical tasks.
• Verifies patient eligibility and assists with payment plans; handles insurance filings and refunds.

Conoscenze

Staff supervision

Scheduling

Customer service

Communication

Data accuracy

Formazione

High School Diploma or GED

Descrizione del lavoro

Essential Functions

• Supervises the front office.
• Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules.
• Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions.
• Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints.
• Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.

Physical Requirements

Work consistently requires walking, standing, and sitting. Requires some lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds in handling of medical equipment or supplies. Must speak and read English very well. Must have the ability to deal effectively with patients, staff and physicians. Will require some analyzing of data or report information. Must have the ability to search for solutions, direct activities of others.

Education, Experience and Certifications

High School Diploma or GED required. Medical office, medical terminology, supervision preferred. Excellent customer service, computer, communication skills required.