Office Coordinator GCM- Atrium Health Davidson Behavior Health FT

Atrium Health; Davidson (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Atrium Health is seeking a Patient Care Coordinator to support front‑office operations, supervise staff, audit accuracy, and maintain daily, weekly, and monthly schedules.

You will verify patient eligibility, establish payment plans, handle insurance submissions and refunds, and assist the Practice Manager during absences while delivering excellent customer service in a fast-paced medical office.

Qualifications

• High School Diploma or GED required.
• Medical office experience preferred.
• Excellent customer service, computer, and communication skills required.

Responsibilities

• Supervises the front office.
• Performs Patient Care Coordinator activities, including staff management, auditing for accuracy, and maintaining schedules.
• Interviews new or replacement staff and coordinates cross-training.
• Assists the Practice Manager during absences, covering non-clinical needs and dealing with patient satisfaction and complaints.
• Verifies patient eligibility before treatment and establishes payment plans on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.

Skills

Staff management

Scheduling

Quality control

Auditing

Patient eligibility

Payment plans

Office supplies

Insurance filing

Customer service

Communication

Data analysis

Education

High School Diploma or GED

Medical terminology

Tools

Microsoft Office

EHR systems

Job description

• Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules.
• Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions.
• Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints.
• Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.
  

Essential Functions

• Supervises the front office.
• Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules.
• Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions.
• Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints.
• Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.
  

Physical Requirements

Work consistently requires walking, standing, and sitting. Requires some lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds in handling of medical equipment or supplies. Must speak and read English very well. Must have the ability to deal effectively with patients, staff and physicians. Will require some analyzing of data or report information. Must have the ability to search for solutions, direct activities of others.

Education, Experience And Certifications

High School Diploma or GED required. Medical office, medical terminology, supervision preferred. Excellent customer service, computer, communication skills required.