Hybrid Office Manager – Behavioral Health Operations

Carolina Therapeutic Services First; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Supportive team culture

Opportunities for professional growth

Hybrid flexibility where appropriate

Job summary

Carolina Therapeutic Services First in Charlotte, NC is hiring an Office Manager to run daily operations for a behavioral health office. The role supports staff, handles scheduling, client intake, billing coordination, and HR tasks to ensure smooth, compliant operations.

Ideal candidates have 2+ years in office management, experience with EHR, strong organizational and communication skills, and a commitment to confidentiality.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years of office management or administrative experience (behavioral health or medical preferred).
• Strong organizational, multitasking, and communication skills.
• Experience with EHR systems, scheduling software, and Microsoft Office Suite.
• Knowledge of behavioral health documentation, billing, or authorizations is a plus.
• Ability to maintain professionalism, confidentiality, and teamwork in a fast-paced environment.

Responsibilities

• Oversee daily office operations to ensure a smooth, efficient workflow across all departments.
• Manage front-office duties including phones, client check-ins, scheduling, and correspondence.
• Maintain organized filing systems for clinical documentation, HR files, and billing records.
• Monitor office inventory and order supplies as needed.
• Maintain confidentiality and adherence to HIPAA, state regulations, and agency policies.
• Assist leadership with staffing schedules
• Coordinate communication between clinical, administrative, and leadership teams.
• Support implementation of policies, workflow improvements, and quality assurance processes.
• Assist with preparing reports, logs, audits, or documentation required by leadership or MCOs.
• Ensure the office environment meets safety, compliance, and organizational standards.

Skills

Organizational skills

Multitasking

Communication skills

Professionalism

Confidentiality

Teamwork

Behavioral health knowledge

Education

High school diploma

Associate or Bachelor’s degree

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Carolina Therapeutic Services First in Charlotte, NC is hiring an Office Manager to run daily operations for a behavioral health office. The role supports staff, handles scheduling, client intake, billing coordination, and HR tasks to ensure smooth, compliant operations.

Ideal candidates have 2+ years in office management, experience with EHR, strong organizational and communication skills, and a commitment to confidentiality.