Office Supervisor: Lead & Develop Front Desk Ops

Virtua Health; Burlington (NJ); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical/prescription, dental andvision

Health and dependent care FSA

403(b) (401(k) subject to collective-b

Paid time off

Paid sick leave as provided under laws

Short-term disability

Long-term disability option

Life insurance

AD&D insurance

Tuition assistance

Employee assistance program

Job summary

Virtua Health in New Jersey seeks an experienced office operations lead to oversee day-to-day administrative functions, supervise front desk staff, and drive patient and employee satisfaction. You will train new hires, organize scheduling, and coordinate payroll and office procedures while ensuring service levels meet STAR standards.

The role emphasizes staff coaching, process improvement, and effective liaison with Virtua and external partners to sustain a high-quality patient experience.

Qualifications

• 3–5 yrs. secretarial or administrative experience required; supervisory experience preferred.
• Computer proficiency (Excel-Word-PowerPoint–Outlook–Internet).
• Excellent Communication skills (verbal-written-listening).
• Advanced organizational skills – ability to work pro‑actively with changing priorities.
• Working knowledge of organization policies and procedures or ability to quickly learn and operate within those parameters.

Responsibilities

• Responsible for managing, hiring and retention of office staff, including training, coaching and development and ensuring that all staff members are performing to procedure and STAR standards.
• Coordinates and monitor work flow. Ensure that results are measured against standards, while making necessary changes along the way.
• Responsible for smooth day-to-day operation of the administrative offices. Maintains office services by organizing office operations and procedures; preparing payroll; correspondence; reviewing and submitting supply requisitions. Troubleshoot problems and resolve issues. Coordinate department events and administratively support special projects.
• Reviews Patient Satisfaction results and supports all departments by taking appropriate action to improve results. Participate in leadership rounding and act as a liaison between office personnel, Virtua and all external parties to ensure an outstanding patient experience. Manage and involve teams in employee engagement initiatives.
• Organize and schedule meetings and appointments. Manage schedules, calendars and appointments. Handle customer inquiries and complaints. Manage internal staff relations. Maintain a safe and secure working environment by daily rounding.

Skills

Communication

Organizational skills

Office software

Education

High School diploma

Associate degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Internet

Job description

Virtua Health in New Jersey seeks an experienced office operations lead to oversee day-to-day administrative functions, supervise front desk staff, and drive patient and employee satisfaction. You will train new hires, organize scheduling, and coordinate payroll and office procedures while ensuring service levels meet STAR standards.

The role emphasizes staff coaching, process improvement, and effective liaison with Virtua and external partners to sustain a high-quality patient experience.