Healthcare Office Supervisor - Patient Experience & Ops Leader

Virtua; Burlington Township (NJ); Presencial; USD 37.000 - 58.000; Jornada completa

Descripción de la vacante

Virtua seeks a full-time office operations leader to oversee day-to-day administrative functions at Professional Orthopedics and related locations in New Jersey. The role will act as the point person for requests, prepare reports and presentations, and ensure high levels of patient and staff satisfaction by directing issues to resolution.

You will hire, train, coach, and develop front desk staff, coordinate workflow, monitor performance against standards, and support special projects.

Formación

• 3 - 5 yrs. (see Required Education) secretarial or administrative experience required.
• Supervisory experience preferred.
• Computer user proficiency (Excel-Word-Power Point - Outlook - Internet).
• Excellent Communication skills (verbal-written-listening).
• Advanced organizational skills - ability to work pro-actively with changing priorities.

Responsabilidades

• Responsible for managing, hiring and retention of office staff, including training, coaching and development and ensuring that all staff members are performing to procedure and STAR standards.
• Coordinates and monitor work flow. Ensure that results are measured against standards, while making necessary changes along the way.
• Responsible for smooth day-to-day operation of the administrative offices. Maintains office services by organizing office operations and procedures; preparing payroll; correspondence; reviewing and submitting supply requisitions.
• Troubleshoot problems and resolve issues. Coordinate department events and administratively support special projects.
• Reviews Patient Satisfaction results and supports all departments by taking appropriate action to improve results. Participate in leadership rounding and act as a liaison between office personnel, Virtua and all external parties to ensure an outstanding patient experience.
• Manage and involve teams in employee engagement initiatives.
• Organize and schedule meetings and appointments. Manage schedules, calendars and appointments. Handle customer inquiries and complaints. Manage internal staff relations. Maintain a safe and secure working environment by daily rounding.

Conocimientos

Excel

Word

PowerPoint

Outlook

Communication skills

Leadership

Educación

High School diploma

Associate degree

Descripción del empleo

Virtua seeks a full-time office operations leader to oversee day-to-day administrative functions at Professional Orthopedics and related locations in New Jersey. The role will act as the point person for requests, prepare reports and presentations, and ensure high levels of patient and staff satisfaction by directing issues to resolution.

You will hire, train, coach, and develop front desk staff, coordinate workflow, monitor performance against standards, and support special projects.