Office Supervisor - Lead CSR Team in Logistics & Safety

Southshore-Companies; Normal (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Company Paid Life Insurance

Voluntary Life Insurance for Employee,

Job summary

Southshore Companies is seeking an Office Supervisor to lead a team of customer service representatives in the RDC clerical office, ensuring safe, efficient operations and high customer satisfaction.

You will coach CSRs, uphold company culture and processes, and foster an environment that motivates and empowers staff to reach their full potential. The role requires overseeing daily office plans and reports.

Qualifications

• 3+ years of clerical office supervision experience.
• Leadership and management skills to motivate CSRs to deliver exceptional performance.
• Proficient in SAP and Microsoft Office; data entry skills.

Responsibilities

• Execute the daily office plan per site leadership guidance; manage inbound and outbound shipments and receipt of all products, materials, and supplies.
• Lead, motivate, and direct the CSRs to deliver best-in-class customer service.
• Ensure all reports and logs are filled out timely and correctly; be the key point of contact for all customers entering the RDC.
• Interface with direct customers and the leadership team within Southshore Companies.
• Drive continuous improvement through lean thinking and a 5S mentality.
• Assist site leadership team to train CSRs to perform their assigned work to high standards.
• Drive a culture centered around safety by maintaining a clean and organized working environment.

Skills

Leadership

Data entry

Time management

Communication

Bilingual

Tools

SAP

Microsoft Office

Job description

Southshore Companies is seeking an Office Supervisor to lead a team of customer service representatives in the RDC clerical office, ensuring safe, efficient operations and high customer satisfaction.

You will coach CSRs, uphold company culture and processes, and foster an environment that motivates and empowers staff to reach their full potential. The role requires overseeing daily office plans and reports.