Office Supervisor

Southshore-Companies; Normal (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Company Paid Life Insurance

Voluntary Life Insurance for Employee,

Job summary

Southshore Companies is seeking an Office Supervisor to lead a team of customer service representatives in the RDC clerical office, ensuring safe, efficient operations and high customer satisfaction.

You will coach CSRs, uphold company culture and processes, and foster an environment that motivates and empowers staff to reach their full potential. The role requires overseeing daily office plans and reports.

Qualifications

• 3+ years of clerical office supervision experience.
• Leadership and management skills to motivate CSRs to deliver exceptional performance.
• Proficient in SAP and Microsoft Office; data entry skills.

Responsibilities

• Execute the daily office plan per site leadership guidance; manage inbound and outbound shipments and receipt of all products, materials, and supplies.
• Lead, motivate, and direct the CSRs to deliver best-in-class customer service.
• Ensure all reports and logs are filled out timely and correctly; be the key point of contact for all customers entering the RDC.
• Interface with direct customers and the leadership team within Southshore Companies.
• Drive continuous improvement through lean thinking and a 5S mentality.
• Assist site leadership team to train CSRs to perform their assigned work to high standards.
• Drive a culture centered around safety by maintaining a clean and organized working environment.

Skills

Leadership

Data entry

Time management

Communication

Bilingual

Tools

SAP

Microsoft Office

Job description

Southshore Companies is a privately held third party logistics company. At Southshore Companies, we are a committed team dedicated to safely providing best-in-class customer service through operational excellence. We prioritize the safety of our team members and believe in being a reliable and adaptable strategic partner with quality-minded individuals focused on serving the needs of our customers.

Summary:

• The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence. The Office Supervisor provides coaching and leadership to all CSR personnel, and ensures the company’s culture, values, and processes are upheld. This supervisor will foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential.

Responsibilities:

• Execute the daily office plan in accordance withthe site leadership team’s guidance and direction. Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
• Lead, motivate, and direct the CSRs to deliver best-in-class customer service.
• Ensure all reports and logs are filled out timely and correctly. Key point of contact for all customers entering the RDC.
• Ability to interface and communicate with direct customers and the leadership team within Southshore Companies.
• Drive continuous improvement though lean thinking and a 5S mentality.
• Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence.
• Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment.

Qualifications:

• 3+ years of clerical office supervision experience .
• Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance.
• Knowledge and experience using SAP.
• Proficient in Microsoft Office products. Proficient with data entry skills
• Good written and verbal communication skills.
• Strong sense of time management.
• Bilingual candidates are strongly encouraged to apply.
• Ability to work Monday-Friday plus overtime, with flexibility during peak season, January-March.

Pay:

• $27.00

Benefits:

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• Voluntary Life Insurance for Employee, Spouse and Child
• 401(k) + 4% Company Match
• Paid Time Off
• EAP Program

Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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