CSR Team Lead - Logistics & Supply Chain

DSV - Global Transport and Logistics; Pflugerville (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

DSV - Global Transport and Logistics in Pflugerville, TX, is seeking a Supervisor, CSR to lead the customer service team and coordinate daily operations. The role drives strong client relationships and oversees performance across CSRs, planning, and transportation interfaces.

The position requires a minimum of 2 years in logistics leadership and 3PL experience, with proficiency in WMS and MS Office. On-site work, salary $70k–$75k, and opportunities for growth are highlighted.

Qualifications

• High school diploma or GED.
• Minimum 2 years in transportation/supply‑chain management in a 3PL environment.
• Minimum 2 years of successful management experience in logistics, customer service, or related field.
• Ability to work in unregulated temperatures within warehouse environments.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors, and team members.
• Ensures accurate data capture and system entry.
• Utilizes data and problem‑solving skills to resolve issues.
• Identifies opportunities for internal and customer process improvement.
• Promotes a team environment and leadership development.
• Supervises CSRs and oversees daily operations; manages performance and progression.
• Supports new customer sales, implementations, and visits.
• Presents data and findings to customers.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Presentation skills

Conflict resolution

Problem solving

Leadership

Customer service mindset

Education

Bachelor's degree preferred

Equivalent education/experience considered

Tools

WMS

MS Office

Job description

DSV - Global Transport and Logistics in Pflugerville, TX, is seeking a Supervisor, CSR to lead the customer service team and coordinate daily operations. The role drives strong client relationships and oversees performance across CSRs, planning, and transportation interfaces.

The position requires a minimum of 2 years in logistics leadership and 3PL experience, with proficiency in WMS and MS Office. On-site work, salary $70k–$75k, and opportunities for growth are highlighted.