Logistics Office Clerk: Data Entry & Customer Service

Southshorecompanies; Bloomington (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Company Paid Life Insurance

401(k) + 4% Company Match

Paid Time Off

EAP Program

Job summary

Southshore Companies is seeking an organized CSR/Clerk to join our Normal, IL office. The role handles paperwork flow, data entry, and delivers excellent customer service within the RDC.

You will manage shipments, verify data, and communicate with customers, vendors, and drivers while following SOPs and maintaining operational excellence. The position runs Monday–Friday with some overtime during peak season.

Qualifications

• 2+ years of clerical office/customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred.
• Proficient with Microsoft Office products.
• Bilingual is a highly preferred skill for this position.

Responsibilities

• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
• Compile, sort, and verify accuracy of data to be entered.
• Track, trace, and update the status of incoming and outgoing shipments.
• Engage with customers, vendors, drivers, and co‑workers with positive, professional communication.
• Answer phones and respond to customer requests professionally and respectfully.
• Assign inbound trucks to designated dock doors.
• Set up, control, and maintain all related files for customer‑stored materials.

Skills

Clerical

Customer service

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Southshore Companies is seeking an organized CSR/Clerk to join our Normal, IL office. The role handles paperwork flow, data entry, and delivers excellent customer service within the RDC.

You will manage shipments, verify data, and communicate with customers, vendors, and drivers while following SOPs and maintaining operational excellence. The position runs Monday–Friday with some overtime during peak season.