Customer Service Supervisor — Logistics & Operations

DSV Air & Sea Inc.; Hutto (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Customer Service Supervisor to lead day‑to‑day activities in the customer service department. The role trains CSRs, understands manufacturing, planning, and transportation, and drives KPI performance.

Responsibilities include cross-functional collaboration with warehouse, transportation, and sales teams, plus mentoring direct reports and supporting new account start-ups and customer site visits. Strong communication is essential.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL.
• Minimum of 2 years of successful management experience in a logistics or related field.
• Must work in unregulated warehouse temperatures during seasons.

Responsibilities

• Develop and maintain positive customer relationships.
• Communicate with customers, vendors, and team members.
• Ensure accurate data capture and system entry.
• Use data and problem-solving to resolve issues.
• Promote process improvements and teamwork.
• Oversee performance feedback, training, and development.
• Assist with new account start-ups and site support.
• Present data and findings to customers.

Skills

WMS knowledge

MS Office

English

Education

GED or High School Diploma

Tools

WMS software

Job description

DSV Air & Sea Inc. is seeking a Customer Service Supervisor to lead day‑to‑day activities in the customer service department. The role trains CSRs, understands manufacturing, planning, and transportation, and drives KPI performance.

Responsibilities include cross-functional collaboration with warehouse, transportation, and sales teams, plus mentoring direct reports and supporting new account start-ups and customer site visits. Strong communication is essential.