Customer Service Supervisor

DHL Supply Chain; Lancaster (Lancaster County); On-site; Confidential; Full time

Benefits offered by this job

Competitive wages

Health, dental, and vision insurance

401K plan

Paid vacation and holidays

Job summary

A leading logistics company in Lancaster is seeking a motivated individual for a supervisory role. You will coordinate daily operations, resolve customer issues, and enhance staff productivity in a dynamic environment. The ideal candidate holds a bachelor's degree and has supervisory experience, preferably in logistics. The organization offers competitive wages and comprehensive benefits including health, dental, 401K, and paid time off.

Qualifications

• 1-3 years of experience in a lead/supervisory/management position.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift including daily operations.
• Review customer complaints and follow up with management.
• Lead support staff to increase productivity.

Skills

Logistics management

Customer service

Supervisory skills

Teamwork

Education

Bachelor’s degree or equivalent experience

Job description

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required

Required Education And Experience

• Bachelor’s degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.