Efficient Office Services & Mail Specialist

RRD Company; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

RRD provides marketing, packaging, print and business services and is seeking an Office Services Support to assist our client and teams with daily back office tasks, including reprographics and mail in physical and digital environments. The role supports hospitality, facilities, AV and reception within Williams Lea service lines as needed.

Expect to work Monday–Friday, 8:00am–5:00pm, and contribute to timely ticket handling, quality assurance and client communication.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform office services tasks including reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.

Skills

Customer service

Communication

Teamwork

Deadline oriented

Attention to detail

Problem solving

Education

High school diploma

Tools

Mail equipment

Phone system

Email tools

Reprographics equipment

Job description

RRD provides marketing, packaging, print and business services and is seeking an Office Services Support to assist our client and teams with daily back office tasks, including reprographics and mail in physical and digital environments. The role supports hospitality, facilities, AV and reception within Williams Lea service lines as needed.

Expect to work Monday–Friday, 8:00am–5:00pm, and contribute to timely ticket handling, quality assurance and client communication.