Back-Office Services Specialist: Repro & Mail Support

RRD Company; Miami (FL); On-site; USD 23,000 - 31,000; Full time

Job summary

RRD Company is seeking an Office Services Support to add value through daily back office services, including reprographics and mail support for clients and teams. The role covers hospitality, facilities, audiovisual, and reception tasks across Williams Lea service lines as needed.

Key duties include logging work, completing accurate tickets, meeting deadlines, troubleshooting equipment, and ensuring high-quality service while adhering to client policies.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

High school diploma

Office services experience

Customer service

Communication skills

Attention to detail

Team environment

Deadline-oriented

Problem solving

Fast-paced environment

Education

High school diploma

Job description

RRD Company is seeking an Office Services Support to add value through daily back office services, including reprographics and mail support for clients and teams. The role covers hospitality, facilities, audiovisual, and reception tasks across Williams Lea service lines as needed.

Key duties include logging work, completing accurate tickets, meeting deadlines, troubleshooting equipment, and ensuring high-quality service while adhering to client policies.