Office Services & Reprographics Specialist

RRD; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD provides marketing, packaging, print, and business services. The Office Services Support role focuses on back-office services for clients, including reprographics and mail, with support for hospitality, facilities, A/V, reception, and other Williams Lea lines as needed.

Key duties include logging work, proper ticketing, meeting deadlines, handling equipment, and providing QA on own and others' work. Shift is Monday–Friday 8:00am–5:00pm;Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1 year office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem-solving

Education

High school diploma

Tools

Reprographics equipment

Mail equipment

Job description

RRD provides marketing, packaging, print, and business services. The Office Services Support role focuses on back-office services for clients, including reprographics and mail, with support for hospitality, facilities, A/V, reception, and other Williams Lea lines as needed.

Key duties include logging work, proper ticketing, meeting deadlines, handling equipment, and providing QA on own and others' work. Shift is Monday–Friday 8:00am–5:00pm;Equal Opportunity Employer.