Office Services Workflow Lead

RRD; Chicago (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RRD is seeking a Workflow Coordinator for Office Services in Chicago to deliver exceptional customer service by coordinating reprographics, mail services, intake, hospitality, and facilities in a fast-paced environment.

The role supports other back-office services as needed, with a focus on accuracy, timeliness, and strong client relationships. Requires a high school diploma and 3+ years of office services experience.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. high volume requests).
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Escalate operational problems to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely completion of jobs.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team coordination

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Office

Reprographics equipment

Mail/delivery equipment

Job description

RRD is seeking a Workflow Coordinator for Office Services in Chicago to deliver exceptional customer service by coordinating reprographics, mail services, intake, hospitality, and facilities in a fast-paced environment.

The role supports other back-office services as needed, with a focus on accuracy, timeliness, and strong client relationships. Requires a high school diploma and 3+ years of office services experience.