Office Services Supervisor: Mailroom, Reception & Ops

IST Management Services; Cambridge (MA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life

401k

Paid Time Off

Pet Insurance

Bonus Incentives

Job summary

IST Management is seeking an Office Services Supervisor to join the Boston area team. The role covers mailroom, reception, hospitality, and facilities support, with a Monday–Friday 8am–5pm schedule and potential overtime for special projects.

You will manage budgets, prepare client reports, coordinate supplies, and ensure consistent service standards across the site. Strong Microsoft Office skills and customer service focus are required; a high school diploma and reliable transportation are

Qualifications

• High school diploma or GED required.
• Strong customer service skills and ability to interact confidently with others.
• Proficient in Microsoft Word, Excel, PowerPoint; basic computer skills.

Responsibilities

• Mailroom services: process/scan/sort/deliver mail and packages.
• Copy/print/scan: duplicate, scan, print, bind and file documents.
• Reception: greet clients, answer and direct calls.
• Hospitality: maintain site areas, order supplies, manage conference room setups.
• Ensure work standards are met and assist with budget reporting.
• Cross-train across services to maximize productivity.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IST Management is seeking an Office Services Supervisor to join the Boston area team. The role covers mailroom, reception, hospitality, and facilities support, with a Monday–Friday 8am–5pm schedule and potential overtime for special projects.

You will manage budgets, prepare client reports, coordinate supplies, and ensure consistent service standards across the site. Strong Microsoft Office skills and customer service focus are required; a high school diploma and reliable transportation are