Office Service Representative III

Canon U.S.A., Inc.; Boston (MA); Vor Ort; USD 37.000 - 39.000; Vollzeit

Zusammenfassung

Canon U.S.A., Inc. in Boston is seeking an Office Service Representative III to manage mail, packages and interoffice correspondence under general supervision.

Responsibilities include handling all incoming/outgoing mail, coordinating copy center tasks, reception duties, and maintaining logs and reports. The role requires timely delivery, basic space setup, and support of site operations.

Qualifikationen

• Experience in mail handling and interoffice logistics.
• Ability to perform copy center activities and basic administrative duties.
• Strong organizational skills and attention to detail.

Aufgaben

• Receive, sort, and deliver all incoming mail and packages according to floors and timelines.
• Wrap, seal, weigh, and dispatch outgoing mail/packages per postal regulations.
• Prepare outgoing inter-office pouches and process overnight shipments (FedEx, UPS).
• Log and review mail items for accuracy; maintain logs and reports.

Kenntnisse

Customer service

Facilities/Office support

Organizational skills

Jobbeschreibung

Office Service Representative III

Job Locations

US-MA-BOSTON

Requisition ID: 2026-21735

# of Openings: 1

Category (Portal Searching): Customer Service/Support

Position Type (Portal Searching): Regular Full-Time

Minimum Salary: USD $27.00/Hr.

Maximum Salary: USD $28.00/Hr.

Fixed Salary: USD $28.00/Hr.

Overview

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

Responsibilities

CUSTOMER SERVICE

Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
• Log outgoing and incoming items as required and review for accuracy/completeness

SUPPLIES/COPYING/FAXING/ADMINISTRATION

• Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
• Performs other administrative duties from inserting, copying and photocopying to faxing as needed

May possibly perform any of the following functions at the direction of the Site Manager:

• Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
• Provide reception work such as answering telephones, taking messages and greeting visitors