Office Services Supervisor

IST Management Services; Cambridge (MA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life

401k

Paid Time Off

Pet Insurance

Bonus Incentives

Job summary

IST Management is seeking an Office Services Supervisor to join the Boston area team. The role covers mailroom, reception, hospitality, and facilities support, with a Monday–Friday 8am–5pm schedule and potential overtime for special projects.

You will manage budgets, prepare client reports, coordinate supplies, and ensure consistent service standards across the site. Strong Microsoft Office skills and customer service focus are required; a high school diploma and reliable transportation are

Qualifications

• High school diploma or GED required.
• Strong customer service skills and ability to interact confidently with others.
• Proficient in Microsoft Word, Excel, PowerPoint; basic computer skills.

Responsibilities

• Mailroom services: process/scan/sort/deliver mail and packages.
• Copy/print/scan: duplicate, scan, print, bind and file documents.
• Reception: greet clients, answer and direct calls.
• Hospitality: maintain site areas, order supplies, manage conference room setups.
• Ensure work standards are met and assist with budget reporting.
• Cross-train across services to maximize productivity.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

IST Management is seeking an Office Services Supervisor to join the Boston, MA team!

About Us

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 25 years with operations in over 38 cities across the U.S.

We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us!

Benefits Include:

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off
• Pet Insurance
• Bonus Incentives!

Schedule:

Monday-Friday 8am-5pm. Some Overtime may be required, to work on special projects.

Hourly Compensation:

$26.00 to $27.00 USD

Responsibilities

• Mailroom Services-the processing/scanning/sorting/delivery of mail and packages to clients within the firm
• Copy/Print/Scanning Services-duplication of files and documents, scanning documents into digital files, printing from digitized documents, printing large copy projects, binding, scanning documents and filing away as necessary
• Reception- smiling/greeting clients and visitors, answering phone lines and directing phone calls, answer customer inquiries
• Hospitality Services- ensure site common areas are cleaned, stocked and maintained, order supplies; conference room management (setups and breakdowns for meetings, arranging tables, staging food and coffee, etc)
• Ensures all work standards are met on a consistent basis
• Manage the budget and controls expenses;Accurately prepare and distribute management reports to the client in a timely and consistent manner
• Ensures maximization of productivity through efficient use of standard operating procedures; Cross-training in services as necessary

Qualifications

Qualifications:

• High school diploma or equivalent (GED)
• Corporate office environment/relevant experience in similar tasks is required
• Knowledge of Microsoft Office (Word, Powerpoint, Excel, etc.) and computer basics
• Excellent verbal and written skills, ability to effectively interact confidently with others
• Ability to prepare reports and present information to customers
• Must have excellent customer service skills and ability to maintain a consistent, high level of service; ability to multi-task, and establish priorities
• A valid driver's license and/or reliable transportation to and from work
• Lifting up to 50 pounds; ability to work well in a fast-paced environment

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.