Office Services Specialist — Repro, Mail & Admin Support

RR Donnelley & Sons; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid time off

Tuition assistance

401(k)

Job summary

Williams Lea by RRD is seeking an Office Services Associate in Boston to support daily back-office operations, including reprographics and mail, across hospitality, facilities and reception service lines. You will work a Monday–Friday schedule from 9:00am–6:00pm and interact with clients in person or remotely, ensuring timely completion of tasks and adherence to client site policies.

Responsibilities include processing job tickets, assisting with equipment, and providing quality assurance while

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and when to elevate issues.
• Team player with diverse backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with a positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Performs Quality Assurance on own and others' work.
• Load machines with paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to policies; use equipment cost-effectively.

Skills

Mail equipment proficiency

Phone & email handling

Reprographics skills

Customer service

Attention to detail

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail systems

Job description

Williams Lea by RRD is seeking an Office Services Associate in Boston to support daily back-office operations, including reprographics and mail, across hospitality, facilities and reception service lines. You will work a Monday–Friday schedule from 9:00am–6:00pm and interact with clients in person or remotely, ensuring timely completion of tasks and adherence to client site policies.

Responsibilities include processing job tickets, assisting with equipment, and providing quality assurance while