Office Services Supervisor: Client Operations Leader

RR Donnelley & Sons; Los Angeles (CA); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Paid time off

Job summary

RR Donnelley & Sons is seeking an Office Service Supervisor in Los Angeles to lead the day-to-day operations and client service. The role focuses on managing people, processes, and workflow to ensure high-quality outcomes.

Ideal candidates have a strong background in customer service, office operations, and vendor management, with a proactive, results-driven mindset and the ability to work in a fast-paced environment.

Qualifications

• 3+ years in a customer service environment, preferably in legal or financial services
• 3+ years in office support including admin, facilities, hospitality, reprographics and mailroom
• Familiarity with USPS regulations
• Experience managing vendors is a plus
• Strong written and verbal communication, including professional telephone etiquette

Responsibilities

• Ensure team provides outstanding service to client and builds relationships
• Manage time and attendance for direct reports with policy compliance
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through efficient use of labor and resources
• Resolve operational problems promptly
• Produce required reports on schedule
• Coordinate workflow within the team and delegate duties
• Balance daily work with mail, reprographics, conferences, and vendor management
• Monitor workflow to meet deadlines
• Train new employees on policies and procedures
• Address performance issues and develop plans with manager
• Escalate client or team concerns when needed
• Follow company and client policies and cost-efficient use of equipment
• Perform additional duties as assigned

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Detail oriented

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

RR Donnelley & Sons is seeking an Office Service Supervisor in Los Angeles to lead the day-to-day operations and client service. The role focuses on managing people, processes, and workflow to ensure high-quality outcomes.

Ideal candidates have a strong background in customer service, office operations, and vendor management, with a proactive, results-driven mindset and the ability to work in a fast-paced environment.