Office Services Supervisor - Lead Ops & Client Service

RR Donnelley; West Palm Beach (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Parental leave

Tuition assistance

Job summary

RR Donnelley is seeking an Office Service Supervisor in West Palm Beach, FL. This role leads day-to-day operations, manages a team, and ensures outstanding client service while maintaining efficient workflow and accurate timekeeping.

The position emphasizes leadership, staffing, and profitability through effective labor utilization, with a Monday–Friday schedule and a competitive hourly rate of USD 23.32–34.09.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ proven experience in a customer service environment, legal or financial services preferred.
• 3+ years’ experience in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate MS Office Word and Excel skills.
• Basic PowerPoint skills.
• Prior experience managing vendors preferred.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through effective utilization of labor and resources.
• Immediately resolve operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance day-to-day work with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure timely, accurate completion of jobs.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to create development plans and challenging assignments.
• Escalate client or team concerns to manager to resolve issues.

Skills

Customer service

Team leadership

Time management

Communication

Problem solving

Attention to detail

Multi-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Reprographics equipment

Job description

RR Donnelley is seeking an Office Service Supervisor in West Palm Beach, FL. This role leads day-to-day operations, manages a team, and ensures outstanding client service while maintaining efficient workflow and accurate timekeeping.

The position emphasizes leadership, staffing, and profitability through effective labor utilization, with a Monday–Friday schedule and a competitive hourly rate of USD 23.32–34.09.