Office Services Specialist – Repro & Mail

Rrdonnelley; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD is seeking an Office Services Associate in Washington, DC to provide daily back office services including reprographics, mail and intake functions. You will use logs, fill out tickets, meet deadlines, and interact with clients while adhering to site policies.

Shift: Monday–Friday, 9:00am to 6:00pm. Competitive benefits include medical, dental, vision, PTO, 401(k) with company match, life insurance, and more. Equal Opportunity Employer. Candidates may be subject to background and drug screen.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to escalate to a supervisory level.
• Must work well in a team environment.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs regularly.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Problem solving

Education

High school diploma

Tools

Mail equipment

Reprographics gear

Phone, email handling

Job description

RRD is seeking an Office Services Associate in Washington, DC to provide daily back office services including reprographics, mail and intake functions. You will use logs, fill out tickets, meet deadlines, and interact with clients while adhering to site policies.

Shift: Monday–Friday, 9:00am to 6:00pm. Competitive benefits include medical, dental, vision, PTO, 401(k) with company match, life insurance, and more. Equal Opportunity Employer. Candidates may be subject to background and drug screen.