Back Office & Reprographics Specialist

RRD; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Disability insurance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RRD in Washington, DC seeks an Office Service Associate to deliver daily back office services including reprographics and mail, supporting hospitality, facilities, and reception across Williams Lea service lines as needed.

You will manage job tickets, follow procedures, and communicate with clients to meet deadlines while handling mail, phone, and email inquiries. The role requires attention to detail and teamwork in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent.
• 1 year office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services duties: reprographics, mail, intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.

Skills

Customer service

Communication

Deadline-driven

Attention to detail

Teamwork

Problem solving

Confidentiality

Multi-tasking

Fast-paced environment

Self-motivated

Education

High school diploma or equivalent

Tools

Office equipment

Job description

RRD in Washington, DC seeks an Office Service Associate to deliver daily back office services including reprographics and mail, supporting hospitality, facilities, and reception across Williams Lea service lines as needed.

You will manage job tickets, follow procedures, and communicate with clients to meet deadlines while handling mail, phone, and email inquiries. The role requires attention to detail and teamwork in a fast-paced environment.