Office Services & Reprographics Specialist

Rrdonnelley; St. Louis (MO); On-site; USD 24,000 - 34,000; Full time

Job summary

RRD in St. Louis is seeking an Office Services Associate to provide daily back-office support, including reprographics, mail handling and intake tasks in line with client needs and Williams Lea service standards.

You will follow logs and properly complete job tickets, meet deadlines, troubleshoot equipment, lift up to 50 lbs, and interact with clients by phone, email or in person while upholding confidentiality and cost-efficient practices.

Qualifications

• Minimum one year of office services experience, preferably in a legal, banking or large corporate environment.
• Skilled in mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills to build and maintain client relationships.
• Excellent written and verbal communication, including professional telephone etiquette.
• Detail-oriented with strong organizational skills.
• Ability to meet deadlines and complete projects on time.
• Ability to handle sensitive and confidential documents.
• Capable of independent decision-making aligned with business needs.
• Strong problem-solving skills and team collaboration.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Deadline orientation

Organizational skills

Professional phone and email etiquette

Independent decision making

Self-motivation

Education

High school diploma or equivalent

Job description

RRD in St. Louis is seeking an Office Services Associate to provide daily back-office support, including reprographics, mail handling and intake tasks in line with client needs and Williams Lea service standards.

You will follow logs and properly complete job tickets, meet deadlines, troubleshoot equipment, lift up to 50 lbs, and interact with clients by phone, email or in person while upholding confidentiality and cost-efficient practices.