Office Services Specialist: Repro & Mail Support

RRD Company; Missouri; Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life insurance

Parental leave and adoption assistance

Tuition assistance

Résumé du poste

RRD is seeking an Office Services Associate to support daily back office services for our client and teams. Responsibilities include reprographics, mail, intake functions, and coordinating with hospitality, facilities, and AV teams.

You will follow established procedures, meet deadlines, troubleshoot basic equipment, and interact with clients in person or remotely. The role requires a high school diploma and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with a positive can-do attitude.

Responsabilités

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Connaissances

Customer service

Communication skills

Teamwork

Formation

High school diploma or equivalent

Outils

Mail equipment

Reprographics equipment

Description du poste

RRD is seeking an Office Services Associate to support daily back office services for our client and teams. Responsibilities include reprographics, mail, intake functions, and coordinating with hospitality, facilities, and AV teams.

You will follow established procedures, meet deadlines, troubleshoot basic equipment, and interact with clients in person or remotely. The role requires a high school diploma and the ability to lift up to 50 lbs.